Shipping, Returns & Policies

Return & Refund Policy

Healing Earth Essentials

At Healing Earth Essentials, we take great care in crafting each product with integrity, precision, and intention. Every item is lovingly prepared in small batches to ensure the highest quality and freshness. Your satisfaction is deeply important to us, and we want you to feel confident and cared for in every part of your experience.

Satisfaction Guarantee

We hope you love your order as much as we loved creating it. However, if for any reason you are not fully satisfied with your purchase, please contact us within 14 days of receiving your order at healingearthessentialsproducts@gmail.com.

We will gladly work with you to find a solution — whether that means a replacement, exchange, or refund, depending on the situation.
Please note that all replacements or refunds are handled on a case-by-case basis and must fall within reasonable use and time limits.

To be eligible for a return or refund:

Items must be unused and in their original packaging.
Proof of purchase or order number must be provided.
Returns must be approved before being shipped back to us.

Due to the nature of handcrafted skincare, we cannot accept returns on items that have been opened, used, or are not in resaleable condition.

Damaged or Defective Items

We carefully inspect and pack every order, but if your package arrives damaged or an item is defective, please reach out within 7 days of delivery with:

Your order number, and
Clear photos of the damaged product(s) and packaging.

We will gladly offer a replacement or refund as appropriate.

Lost or Missing Packages

Once your order has been shipped and marked as “Delivered” by the carrier, Healing Earth Essentials is not liable for lost or stolen packages.
If your tracking shows delivery but you haven’t received your parcel:

Please first check with household members or neighbors, and
Contact your local postal service to initiate a delivery investigation.

We’ll do our best to assist where possible, but we cannot issue refunds or replacements for packages confirmed as delivered by the carrier.

Shipping & Delivery

All orders are shipped via trusted carriers such as Canada Post or courier partners.

Processing time is typically 3–5 business days after your order is placed.
Shipping times vary depending on destination and carrier service.
Free delivery applies on orders of $150 or more (before tax and after discounts, within Canada).

Once your order leaves our studio, Healing Earth Essentials is not responsible for postal delays, customs processing, or circumstances beyond our control (such as weather events, strikes, or border inspections).

International Orders

International customers are responsible for any customs fees, duties, or taxes imposed by their country’s regulations. We cannot predict or reimburse these charges.
Orders delayed or refused due to unpaid duties or customs are not eligible for refunds.

Allergy Disclaimer

Our products are made with natural and botanical ingredients. Individuals with sensitivities should carefully review each product’s ingredient list before use.
If irritation occurs, discontinue use immediately. Healing Earth Essentials is not liable for allergic reactions or misuse of products.

Liability Disclaimer

Healing Earth Essentials is not responsible for:

Misuse of products or improper storage,
Allergic reactions or skin sensitivities,
Shipping delays, postal errors, or lost/stolen packages confirmed as delivered,
Damage caused after receipt of goods, or
Any indirect or consequential losses arising from the use of our products.

All products are offered as-is, and results may vary from person to person. Our formulations are designed for topical cosmetic use and are not intended to diagnose, treat, cure, or prevent any medical condition.

Contact Us

We are here to help and want every interaction with Healing Earth Essentials to be a positive one.
If you have any concerns or need assistance with your order, please reach out to us:
healingearthessentialsproducts@gmail.com
or via the "Contact Us" form on our website.

Free shipping

Free worldwide shipping for $150+ orders

Customer service

We are available from monday to friday to answer your questions.

Secure payment

Your payment information is processed securely.

*Free delivery Canada wide for orders $150+

We believe in thoughtful, uncomplicated beauty — and that extends to your delivery experience. Orders over $150 ship free, so you can indulge in botanical care with ease.

Beautiful Skin, Peace of Mind

If you’re not fully satisfied, we’ll make it right.

Personalized Skincare Care Team

Personalized assistance to help you build a mindful, effective skincare ritual.

Secure payment processing

We use trusted, encrypted payment systems to safeguard every purchase.